The help library
WW5 app help: download, install and sign in
Choose what you need help with: downloading the APK, installing it on Android, opening the app or signing in to your account.
First installation
Start with download and setup
Download the APK, open the completed file and follow the Android prompts. If you already have the app, check the update steps before making changes.
Open the installation guideFind your answer
Choose the problem you want to solve.
App, APK or website?
Find the download, open the APK and continue in the installed app.
Know the differenceAccount accessBack to your account
Work through sign-in problems without unnecessary reinstalls.
Get login helpInstallation helpAPK will not install?
Match the Android error to a practical next step.
Fix an installation issueDownload helpDownload not starting?
Check browser messages, incomplete files and link errors.
Check your downloadA useful first check
Download, install
or sign in?
If no file arrives, check the browser and link. If the file arrives but Android rejects it, check the installation error. If the app opens but your account does not, use login help.
Have the exact error and your phone model ready. You can solve the next step more easily when you know which stage has stopped.
Help and contact optionsReady to install on Android?
Download the APK, open the completed file, and follow the installation steps.